Irene Morris’ daughter Alexis was 29 when she died after suffering a urine infection. She had been diagnosed with bowel cancer, and was treated in St Thomas’ Hospital in London over a six-year period.
After her tragic death, mum Irene requested Alexis’ medical records. However, after three years of requests, up to one fifth of Alexis’ records remain missing.
A frustrated Irene took the matter to the Ombudsman, calling for an investigation. While her request was initially rejected, her complaint is now being considered.
Now, Irene is bringing a case against the PHSO in the British High Court, challenging the way that the body interprets complaints.
Speaking at a court appearance, Irene explained the decision behind her legal action: “I am not seeking compensation beyond recompense of my legal expenses, because there is no amount of money that could make up for the distress this process has caused me.”
“All I want to understand is how so many of my daughter’s significant medical records could be lost, and to ensure that this does not happen to others,” she added.
