An important warning has been issued this week, after a British family watched their home go up in flames when their tumble dryer caught fire.
According to a report by ITV.com, Susan Garnham and her family were forced to flee their home after flames erupted from their Indesit tumble dryer. The Garnhams, along with their son, contacted the emergency services after securing their safety, and firefighters dealt with the blaze at their home.
The incident occurred after Whirlpool issued a statement revealing that a number of machines had to be recalled due to fire hazards. The Garnhams had been in contact with the company, and indeed, it was confirmed by the fire service that the blaze originated with the dryer.
Insisting that their customers’ safety is the top priority, a statement from Whirlpool read: “We urge everyone who owns an Indesit, Hotpoint or Creda dryer manufactured between April 2004 and October 2015 to check if their dryer is affected. They can do this using the model checker on two bespoke websites we have created - https://safety.hotpoint.eu/ and https://safety.indesit.eu/ - and then register for a free modification if it is. Alternatively, they can call our dedicated freephone helpline on 0800 151 0905, where our call management remains at 99% of inbound consumer calls answered within 30 seconds waiting time.”
Urging people not to leave their dryers unattended while this serious technical issue is being dealt with, they added: “We investigate all reported incidents thoroughly. In the particular case of the Garnhams’ property, our engineer will visit the property in the coming days and we will subsequently examine it in detail."
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